Overview of the role

The position of Operations Manager is a post considered to be key by the Directors of Castle Community Trust in the management and development of the company. The Operations Manager will lead and manage the day to day running of the CCT staff and volunteers and The Mariners Afterschool Care.

Summary of main responsibilities:

To maintain, develop and oversee all projects, groups, staff, funding, childcare, board, and support staff to create new groups and users for the organisation;

· Managing staff, and overall responsibility for the management of resources;

· Understanding the requirements of CCT and the Trust’s Articles of Association to assist the Board develop and implement processes to support good corporate governance.

· Be available to all board members to provide impartial advice and best practice and act diligently in the Trust’s interests

· Produce and distribute reports and agendas in advance of monthly board meetings and the AGM in conjunction with the Finance & Administration officer

· Assist the Board and Chair in maintaining effective relations with the Development Trust’s stakeholders, members and community groups.

· Manage and Develop the Trust’s policies including Risk Management, Complaints, GDPR, Health and Safety, Finance, Insurance, Conflicts of Interest, Code of Conduct. Human Resources

· Assist the Board in developing induction plans for new directors and staff; training; and on -going training to meet the requirement of the Trust and statutory bodies.

· Implement and conduct, with Trustees, suitable staff performance and well-being assessments.

· Handle disputes or complaints from employed staff and volunteers in the first instance.

· Make recommendations to the Board for any adjustments in staffing provision. Finance

· Develop and manage budgets for all CCT activities in conjunction with Finance Administrator

· Manage the provision of financial and business information to the annual Auditor and Accountant commissioned to provide the Annual Accounts. Check that annual submissions to Companies House and OSCR are correctly made.

· Lead and or assist the development of Applications for external funding grants

· Overall financial management responsibility within the organisation including reporting to the Board of Directors

· Liaising with funding organisations; liaising with socially excluded groups

· Building on the existing work and monitoring progress toward set objectives;

· Collation and writing of reports;

· Contributing to the strategic direction of CCT in conjunction with the CEO and Directors

· Promoting CCT with key stakeholders;

· Representing CCT on various committees and groups within the local community and at a regional level

· Participating in relevant and appropriate training

· Identify staff training needs and ensure implementation of relevant skills development opportunities

· Other duties as requested by the CEO and Board of Directors

· To maintain and oversee all projects, groups, staff, funding, childcare and support staff to create new groups and users for the organisation